Refund Policy

Refund Policy – Highcruises

Fast and Fair Refunds

We aim to process all refunds quickly and transparently so you can shop with peace of mind.

Refund Timeline

• Once your return is approved, we’ll issue your refund to the original payment method within 14 business days.
• Your bank or credit card provider may take an additional 3–5 days to post the credit.

Refund Eligibility

Refunds are issued only after the returned item is:

• Received and inspected
• Found to be unused, undamaged, and with tags intact

Refund Method

Refunds are always credited to the original payment method used for the order.

Common Questions

How long will it take to receive my refund?
Refunds are typically processed within 14 business days after approval. Check your bank account a few days later for confirmation.

What if I don’t see the refund after 14 days?
If it’s not reflected in your account, please contact your bank first. If the issue persists, reach out to us at support@highcruises.com for assistance.

Can I get a refund for sale items?
Only defective final sale or custom items are eligible for a refund.

Who pays for return shipping?
If the item is defective or the wrong product was sent, Highcruises covers all return costs. Otherwise, customers handle the return shipping fee.