Return Policy

Return Policy – Highcruises

Shop with Confidence at Highcruises

At Highcruises, we want every customer to feel confident when shopping with us. If an item doesn’t meet your expectations, you can return it easily within 30 days of delivery.

Return Window

You may return your item within 30 days from the date of delivery.

Condition for Return

• Items must be unused, unwashed, and in original packaging.
• All tags must remain attached.
• A proof of purchase (order confirmation or receipt) is required.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
• We’ll provide the return address once your request is approved.

Exchanges

We only exchange defective or incorrect items.
If you’d like a different size or style, please return your original item and place a new order.

How to Request a Return

1. Email us at support@highcruises.com with:
   • Your full name
   • Order number
   • Reason for return
   • Screenshot of your order confirmation
2. Attach photos or a short video if the item is damaged or defective.
3. Ship the item to the address we provide.
4. Once we receive it, we’ll inspect it within 72 hours and confirm your return status.

Notes

• Final sale and custom-made items cannot be returned unless defective.
• Providing clear photos or videos of any defect will help us approve your return faster.

Why This Policy Benefits You

• Clear, easy-to-follow process.
• Returns confirmed within 72 hours of receiving your package.
• Free return shipping if the item is defective or sent in error.
• Try multiple sizes at home and return what doesn’t fit.